Privacy practices & HIPAA notice

Website privacy

This website does not use advertising or tracking cookies, and we do not sell or share visitor data. If you contact us through the website form, the information you send is used only to respond to your inquiry. Please do not submit medical information through the website — call us at 210-595-1182 instead.

Notice of privacy practices (HIPAA)

Villa Family Clinic, PC is required by law to maintain the privacy of your protected health information (PHI), to provide you with notice of our legal duties and privacy practices, and to notify you following a breach of unsecured PHI.

How we may use your health information

• Treatment — to provide, coordinate, and manage your care, including sharing information with other providers involved in your treatment.
• Payment — to bill and collect payment from you, your insurance company, or other payers.
• Healthcare operations — for activities like quality assessment, training, and practice management.
• Reminders and communication — to contact you about appointments, test results, and care options, using the contact methods you approve.
• As required by law — for public health, safety, or legal requirements.

Your rights

• Request a copy of your medical record, and request corrections to it.
• Request restrictions on how your information is used or disclosed.
• Request confidential communications (for example, contacting you only at a certain number).
• Receive a list of certain disclosures we have made of your information.
• Receive a paper copy of the full Notice of Privacy Practices at any time.
• File a complaint — with us directly, or with the U.S. Department of Health and Human Services — without fear of retaliation.

Questions or requests

Contact our office at 210-595-1182, or speak with our office manager at either location. A complete copy of our Notice of Privacy Practices is available at the front desk.